Last Updated: [February 1, 2026]
Introduction
Jiashan Mona Printing Technology Co., Ltd. ("Mona", "we", "us", or "our") is committed to protecting the privacy and security of our clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.monatransfers.com or engage with our manufacturing services.
We understand that for custom manufacturing, protecting your Intellectual Property (IP) is just as important as protecting your personal data.
Information We Collect
We collect information that you strictly provide to us for the purpose of business communication and order fulfillment.
- Personal Identification Information: Name, email address, phone number, company name, and shipping address.
- Order Information: Details regarding the products you purchase, billing address, and transaction history.
- Design & Artwork Files: Vector files, images, and design specifications uploaded for production purposes.
- Technical Data: IP address, browser type, and operating system (collected automatically via Cookies for website performance).
How We Use Your Information
We use the collected data for the following specific business purposes:
- Order Fulfillment: To process your orders, produce your heat transfers, and arrange shipping.
- Customer Service: To respond to your inquiries, quote requests, and support tickets.
- Logistics: To generate shipping labels and customs documentation required for international export.
- Communication: To send you order updates, invoices, and occasionally, information about new technologies or production capabilities (you may opt-out of marketing emails at any time).
Intellectual Property & Artwork Protection
This is our core promise to you. As a manufacturing partner, we handle your proprietary designs. We strictly adhere to the following IP protection standards:
- Non-Disclosure: Your artwork files are strictly confidential. We do not share, sell, or distribute your designs to any third parties other than what is necessary for production (e.g., creating films/screens internally).
- No Unauthorized Reproduction: We will never use your designs to produce goods for other clients or for our own retail purposes without your explicit written permission.
- File Security: Your design files are stored on secure servers and are only accessible to our production and design teams.
Sharing of Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners.
We only share necessary data with trusted third parties for specific operational reasons:
- Logistics Partners: DHL, FedEx, UPS, and freight forwarders (to deliver your goods).
- Payment Processors: Banks or payment gateways (to process secure transactions).
Data Security
We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and data stored on our site. Our website uses SSL (Secure Socket Layer) encryption.
Cookies
Our website may use "cookies" to enhance the user experience. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise these rights, please contact us.